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The Chillout Room
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<blockquote data-quote="Kate.S" data-source="post: 715705" data-attributes="member: 8272"><p>Totally agree there <img src="/styles/default/xenforo/smilies/classics/thumbsup.gif" class="smilie" loading="lazy" alt=":thumbsup:" title="thumbs up :thumbsup:" data-shortname=":thumbsup:" /> I had one manager who obsessively watched the call queues and used to go tear strips of you if you were a few seconds late logging in. If there was more emphasis on actually helping the customer rather than answering the phone and getting the customer off it as quickly as possible then I'm sure calls centres would be more effcient at dealing with problems.</p></blockquote><p></p>
[QUOTE="Kate.S, post: 715705, member: 8272"] Totally agree there :thumbsup: I had one manager who obsessively watched the call queues and used to go tear strips of you if you were a few seconds late logging in. If there was more emphasis on actually helping the customer rather than answering the phone and getting the customer off it as quickly as possible then I'm sure calls centres would be more effcient at dealing with problems. [/QUOTE]
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