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The Chillout Room
Benny vs Ebay customer vs Royal Mail!
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<blockquote data-quote="mixster" data-source="post: 602830" data-attributes="member: 5221"><p>Two things - how did you send it (ie First Class Recorded or whatever) and how did he pay? If he paid by Paypal you are better off refunding him yourself, as if he starts a chargeback he'll win - unless you sent it by trackable means. Everything sent via Royal Mail is covered by a certain amount of insurance - I think first class is covered up to about £32. Get him to send it back to you, refund AFTER it has arrived back to you and you can inspect it. Then start a claim with Royal Mail for damage caused in transit.</p></blockquote><p></p>
[QUOTE="mixster, post: 602830, member: 5221"] Two things - how did you send it (ie First Class Recorded or whatever) and how did he pay? If he paid by Paypal you are better off refunding him yourself, as if he starts a chargeback he'll win - unless you sent it by trackable means. Everything sent via Royal Mail is covered by a certain amount of insurance - I think first class is covered up to about £32. Get him to send it back to you, refund AFTER it has arrived back to you and you can inspect it. Then start a claim with Royal Mail for damage caused in transit. [/QUOTE]
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Benny vs Ebay customer vs Royal Mail!
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