Call Centres In India...............
- Thread starter GemGem
- Start date
Yes, it's shit isn't it, my job will be threatend soon enough when our account (banking authorisations) are moved to India, prob within the year.
Shall I commute to India do you reckon? I'll book a block booking of 'special' chicken seats methinks.
When we ring the various banks we need to, it used to take between 5 and 7 minutes to do one authorisation, now it takes between 20 and 25 minutes.
They're useless.
Shall I commute to India do you reckon? I'll book a block booking of 'special' chicken seats methinks.
When we ring the various banks we need to, it used to take between 5 and 7 minutes to do one authorisation, now it takes between 20 and 25 minutes.
They're useless.
They should`nt be useless apparently they learnt all their english from watching james bond films.:|
digthemusic
digthemusic
digthemusic said:
aye the dubbed ones!three's call centre is there, i got a phone with em and gave it back after about a week cos the coverage was shit and it took me about 30 mins to explain to em i wanted to return it cos they hadnt cut it off when i asked em to the first time
Hehe, Bond is a good one, (this is real) they have been sent tapes of Eastenders to watch, so that they'll have something to 'chit chat' about inbetween the pregnant pauses as they've been told they can't put people on 'hold' or 'mute'.
You have to laugh dontcha
You have to laugh dontcha
Its a joke ...
How any company can think it maintains or improves customer service levels is beyond me ..
I just can't see any plus points for it , it causes shit loads of job losses and makes the service worse .
How any company can think it maintains or improves customer service levels is beyond me ..
I just can't see any plus points for it , it causes shit loads of job losses and makes the service worse .
I had to ring dell once cause a monitor had failed an electrical PAT test and withit being under warranty it should have been replaced. But when i rang the helpline number they diverted me to India where i spoke to a lad who could hardly speak english let alone know wat a PAT test was (Pat test is an annual test to make sure everything is electrically sound i case ya dont know). He was atotal muppet and refused to replace the monitor as he didnt know wat was telling him. So the long and short of it is i aint used dell ever again and wont do for the immediate future anyways. It made me think how theses companies are gonna benefit from losing customers just to save some pennies. Mad imo:S
Sorry for going on but that phone call was the most annoying thing i had to do in all of last year
Andy
Sorry for going on but that phone call was the most annoying thing i had to do in all of last year
Andy
blue jammer said:Hehe, Bond is a good one, (this is real) they have been sent tapes of Eastenders to watch, so that they'll have something to 'chit chat' about inbetween the pregnant pauses as they've been told they can't put people on 'hold' or 'mute'.
You have to laugh dontcha
how worse can it get
they have no interpersonal skills whatsoever.I rang my bank not so long ago and was put through to them and if there is a problem and you say you won't bank with them anymore they don't give a toss and they just keep repeating the last sentance they said in a monotone as if you haven' actually spoken at all! they bloody ignore you if it's not on the standard spiel sheet!! and they get in a pod if you ask them to repeat stuff cos you can't understand what the hell they were on about.
What's a pod? (is that local?) I feel like I'm suddenly in an episode of League Of Gentlemen, me no understand... :Sbunny girl said:...and they get in a pod if you ask them to repeat stuff cos you can't understand what the hell they were on about.
Lol. No point moaning peeps its the way its rolling. If India/Pakistan wasnt such a shitheap and hostile place in general, Id probably have to go out there to work myself!. Engineering is moving there in a big way too....nevermind call centers.
Theres a global shift in working, and unfortunately we are up shit creek without any paddles and theres nothing we can do about it, not even protesting and boycotting can win this one Im afraid.
Its an economic disaster thats gonna hit us REAL hard, and I mean REAL HARD. When you can buy a new video recorder for 49.99 made in some place abroad - think about it for that product alone - materials, labour, design, manufacturing, administration, printing, packaging, not to mention SHIPPING the bastrads accross the bloody world.....the shops make a mark up on it at 49.99, they have to do. What can you make here for 50quid? feck all. It wouldnt even cover the designers participance nevermind manufacture and everything else. When it costs 49.99 for that video, and you buy a new roof ariel, and the installation guy is on sommet daft like 40 or 50 pounds an hour - how can we EVER compete???!!!! - and ALL society is geared up around these sorts of pay rates!. The whole economy is waiting for a huge kick in the stomach and nobody seems to be able to do anything about it.
We no longer have any 'clout' globaly, we can no longer support ourselves (thanks to the tories shutting factorys and mines and other self sufieciency industries etc) so we now rely on these imports from abroad - we were no longer economically viable as pay rates to live here were costing more than the actual coal out the ground etc etc. We can not support ourselves any longer in relationship to a global market.
Moving call centers out there is only the tip of the iceberg peeps. Although we cannot understand what they are saying, the fact is they are not stupid over there, many know three languages and are more highly educated than we are, will work for less, and are being invested in with cutting edge technologies like no tomorrow.
I know, its depressing but foreign based industries whether it be asian, korean, albania or whatever, are not going to decline. Theres nothing much we can do to be honest.
Cheerio
Sirius.
Theres a global shift in working, and unfortunately we are up shit creek without any paddles and theres nothing we can do about it, not even protesting and boycotting can win this one Im afraid.
Its an economic disaster thats gonna hit us REAL hard, and I mean REAL HARD. When you can buy a new video recorder for 49.99 made in some place abroad - think about it for that product alone - materials, labour, design, manufacturing, administration, printing, packaging, not to mention SHIPPING the bastrads accross the bloody world.....the shops make a mark up on it at 49.99, they have to do. What can you make here for 50quid? feck all. It wouldnt even cover the designers participance nevermind manufacture and everything else. When it costs 49.99 for that video, and you buy a new roof ariel, and the installation guy is on sommet daft like 40 or 50 pounds an hour - how can we EVER compete???!!!! - and ALL society is geared up around these sorts of pay rates!. The whole economy is waiting for a huge kick in the stomach and nobody seems to be able to do anything about it.
We no longer have any 'clout' globaly, we can no longer support ourselves (thanks to the tories shutting factorys and mines and other self sufieciency industries etc) so we now rely on these imports from abroad - we were no longer economically viable as pay rates to live here were costing more than the actual coal out the ground etc etc. We can not support ourselves any longer in relationship to a global market.
Moving call centers out there is only the tip of the iceberg peeps. Although we cannot understand what they are saying, the fact is they are not stupid over there, many know three languages and are more highly educated than we are, will work for less, and are being invested in with cutting edge technologies like no tomorrow.
I know, its depressing but foreign based industries whether it be asian, korean, albania or whatever, are not going to decline. Theres nothing much we can do to be honest.
Cheerio
Sirius.
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blue jammer said:
in a pod? you know in a huff,mood having a mardy!....................do you want a bag for that?
Change banks. As soon as mine (RBS) changes to oversees call centres I'm off. I can't see the Co-Operative bank ever doing it so I'll go with them. Like Sirius says it's the start of the rot for this country - more or less anything can become outsourced oversees. It's the nature of Globalisation though which in turn is the nature of any business that answers only to profits (as in pretty much all of them).
Switching banks is only a futile and short term manouvre to be honest, cos when one banks overheads based abroad is les than 1/3rd of thier rivals here, they aint gonna be competitive and aint gonna last long.
Besides, nobody is loyal enough to this country to lose out of thier own pocket are they?. If nobody baught foriegn goods, and by some miracle we actually manufactured our own things once again, if someone wanted a product like a car, and our 'in house' one was £18,000 and a similar specification foreign car was £7,000 Im afraid people will always choose the foriegn car. Simple as.
See ya
Sirius.
Besides, nobody is loyal enough to this country to lose out of thier own pocket are they?. If nobody baught foriegn goods, and by some miracle we actually manufactured our own things once again, if someone wanted a product like a car, and our 'in house' one was £18,000 and a similar specification foreign car was £7,000 Im afraid people will always choose the foriegn car. Simple as.
See ya
Sirius.
RBS are safe, I'm with them too.
Barclays are set to wrap naan breads around the headsets of their call centre staff by the start of 2005, as soon as they go, most of the others will follow.
Barclays are set to wrap naan breads around the headsets of their call centre staff by the start of 2005, as soon as they go, most of the others will follow.
What`s actually ironic is that everything moves abroad because it`s cheaper but nothing comes down in price,but i`m sure the goverment will just make up another scheme like getting more money out of motorist.
digthemusic
digthemusic
Jonno said:
Unfortunately this is very true. I saw a programme on this recently and they are very motivated people who cost a lot less than we do. It wont stop with remote services either, skilled jobs where qualifications are required are no longer the privilege of people in this country. I know of a case where a very large firm brought over 5 Cisco CCIEs from India on temporary contracts and paid them peanuts (or is that poppadums
)instead of recruiting within the UK.
