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The Chillout Room
Call Centres In India...............
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<blockquote data-quote="cam" data-source="post: 239560" data-attributes="member: 923"><p>I think its crap for our economy that they are moving the call centers out of this country, its the customer that suffers everytime. </p><p></p><p>I remember radio1 or ITV not sure which did a test on 118 118 and phoned up for Manchester United Football club, they were asked the following questions:-</p><p></p><p>Where is the company based ?</p><p>What does the company do ?</p><p></p><p>When your paying a high price for a phone service the last thing you want is to be on the phone longer than you have too and these foreign people dont have a clue about this country, I mena who doesnt know what Manchester United does ????? Even if you dont follow football, you know where they are and what they do.</p><p></p><p>I hate having to talk to people from foreign countries about problems I might be having as they simply dont understand what im talking about</p><p></p><p>I phone Sky up cause id changed phones from BT to sky cause it was cheaper billing, however I wasnt getting an Itemised bill just a statment of how much I owed. I called up spoke to an indian woman who said she would sort it she sent me out another statment no itemised bill, so I phoned again, 2 phone calls twice the cost and got another Indian, same problem she didnt understand and yet again I got just a statement and no itemised bill. 3rd time lucky, yet another phone call this time someone english, problem sorted in under 1 minute and job done. </p><p></p><p>Thats 3 phone calls which took in total about 10 - 15 minutes at a cost to me, to sort somthing that should have never been a problem in the first place and could have been sorted in under 1 minute if I'd have got someone English <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" /></p></blockquote><p></p>
[QUOTE="cam, post: 239560, member: 923"] I think its crap for our economy that they are moving the call centers out of this country, its the customer that suffers everytime. I remember radio1 or ITV not sure which did a test on 118 118 and phoned up for Manchester United Football club, they were asked the following questions:- Where is the company based ? What does the company do ? When your paying a high price for a phone service the last thing you want is to be on the phone longer than you have too and these foreign people dont have a clue about this country, I mena who doesnt know what Manchester United does ????? Even if you dont follow football, you know where they are and what they do. I hate having to talk to people from foreign countries about problems I might be having as they simply dont understand what im talking about I phone Sky up cause id changed phones from BT to sky cause it was cheaper billing, however I wasnt getting an Itemised bill just a statment of how much I owed. I called up spoke to an indian woman who said she would sort it she sent me out another statment no itemised bill, so I phoned again, 2 phone calls twice the cost and got another Indian, same problem she didnt understand and yet again I got just a statement and no itemised bill. 3rd time lucky, yet another phone call this time someone english, problem sorted in under 1 minute and job done. Thats 3 phone calls which took in total about 10 - 15 minutes at a cost to me, to sort somthing that should have never been a problem in the first place and could have been sorted in under 1 minute if I'd have got someone English :@ [/QUOTE]
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