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The Chillout Room
eBay and it's unethical Feedback practices
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<blockquote data-quote="Jiglo" data-source="post: 848196" data-attributes="member: 3953"><p>I'll post this here for what it's worth. It might not change anything (and is a bit long winded:$) but to me it sucks that my feedback was removed because an item eventually turned up after a dispute had started and they then saw fit to remove my feedback.</p><p></p><p>The seller in question is themanager232</p><p></p><p>Ryan Kingshead</p><p>Welcome to Community Watch Live chat. My name is Ryan. How may I help you?</p><p>jiglo1</p><p>Hello, i'm registering my disgust at you removing honest feedback that I left for a seller.</p><p>jiglo1</p><p>How can ebay remove buyers feedback when it is genuine and honest?</p><p>Ryan Kingshead</p><p>Thanks for contacting us in relation to your concern about feedback.</p><p>Ryan Kingshead</p><p>In order to help you with this matter I need to transfer you to one of my colleagues in specialist team who can discuss the matter with you. Would you mind waiting while I transfer you?</p><p>jiglo1</p><p>What is the point of feedback if not to reflect an experience</p><p>jiglo1</p><p>No, that's fine</p><p>Ryan Kingshead</p><p>Please stay online while I transfer this chat.</p><p>Ryan Kingshead</p><p>Has transfered you to:Victoria Nolan</p><p>Victoria Nolan</p><p>Welcome to eBay Live Help. My name is Victoria. Please give me a moment as I review what you have discussed with the previous representative.</p><p>jiglo1</p><p>OK</p><p>Victoria Nolan</p><p>Hello James. I am sorry to hear that the feedback you have left has been removed.</p><p>Victoria Nolan</p><p>May I have the item number so that I could check it for you?</p><p>jiglo1</p><p>One moment</p><p>jiglo1</p><p>I'm trying to locate it</p><p>jiglo1</p><p>It's the Shure carts, but I can't seem to find the id number</p><p>Victoria Nolan</p><p>That's okay. I'll do my best to help you. Please bear with me for 1-2 minutes while I check this for you.</p><p>jiglo1</p><p>251272688190</p><p>jiglo1</p><p>the item stated ''Royal Mail 1st class signed for'' with an estimated delivery date of the following saturday, but the seller used an alternative postal service that took 5 days longer</p><p>jiglo1</p><p>So to be fair I left neutral, instead of taking the correct course of action and leaving a negative</p><p>jiglo1</p><p>because afterall the descriptio wasn't as described</p><p>jiglo1</p><p>So how can my feedback reflecting this be removed?</p><p>Victoria Nolan</p><p>Thank you for waiting, James. I've looked into your concern and the feedback was automatically removed by our system as the seller won the case you have filed against them.</p><p>jiglo1</p><p>But the seller won the case because the items eventually turned up. Not because he was accurate with his description and that can't be fair</p><p>Victoria Nolan</p><p>I understand your insight about that, James. However, since they have won the case, any feedback for the transaction will be removed.</p><p>jiglo1</p><p>i also should state that the case should have been closed upon me receiving the item and I acknowledged that the item finally turned up, but that doesn't give the seller the right to dupe customers with an unfair advantage thanks to ebay's policy of removing subsequent feedback</p><p>jiglo1</p><p>If this is how ebay works then it's my duty as a more clued up member of public to raise this concern with others, seeing as what it seems that you're suggesting is for ebay to then turn a blind eye</p><p>jiglo1</p><p>how can customers make informed choices if ebay is partaking in this practice?</p><p>jiglo1</p><p>It goes against the ethos of honest feedback</p><p>Victoria Nolan</p><p>Please be assured that we are not taking sides, James. Seller won the case, and with this, the feedback was removed by the system.</p><p>jiglo1</p><p>Ah, but you have taken sides, with the seller.</p><p>jiglo1</p><p>Purely because you've removed my right as a buyer to leave honest feedback</p><p>Victoria Nolan</p><p>I know where you are coming from with this matter, James.</p><p>jiglo1</p><p>I only posted the truth, that the seller claimed royal mail 1st class and instead used an alternate cheaper method of postage</p><p>jiglo1</p><p>Therefore giving himself an unfair selling advantage</p><p>Victoria Nolan</p><p>I understand. However, once a feedback has been removed, there</p><p>Victoria Nolan</p><p>*there's no way we can have it reinstated.</p><p>jiglo1</p><p>But i'm telling you that your system is flawed and displays a bias, and unfair in instance. By not letting me leave honest feedback, you're effectively allowing other buyers to get into the same situation as I did</p><p>jiglo1</p><p>I welcome a copy of this transaction too</p><p>jiglo1</p><p>I can post this on facebook, various forums and to Watchdog</p><p>Victoria Nolan</p><p>Yes James. You will be sent a copy of this transcript to your inbox.</p><p>jiglo1</p><p>Hopefully this will change things and make ebay a much more honest experience for all, not penalising buyers and sellers that are more genuine</p><p>jiglo1</p><p>And the seller has carried on with his pretense</p><p>jiglo1</p><p>Claiming Royal mail 1st Class</p><p>jiglo1</p><p>Even though he admitted in the dispute that he couldn't use that method anymore, because it was too expensive</p><p>jiglo1</p><p>So ebay has handed the seller an invite to continue making claims he cannot keep</p><p>jiglo1</p><p>It's wrong</p><p>jiglo1</p><p>My feedback could have warned potential customers</p><p>jiglo1</p><p>But your system failed</p><p>Victoria Nolan</p><p>I am sorry if you feel that way, James. I believe I have already informed you why your feedback has been removed.</p><p>Victoria Nolan</p><p>If you do not have any other issues aside from this, I will need to close the session now.</p><p>Victoria Nolan</p><p>I'm glad I've assisted you today. Thank you for using eBay Live Help. Take good care and have a great day ahead.</p><p>jiglo1</p><p>OK, do what you have to</p><p>Chat Session Ended, Goodbye. (5010)</p></blockquote><p></p>
[QUOTE="Jiglo, post: 848196, member: 3953"] I'll post this here for what it's worth. It might not change anything (and is a bit long winded:$) but to me it sucks that my feedback was removed because an item eventually turned up after a dispute had started and they then saw fit to remove my feedback. The seller in question is themanager232 Ryan Kingshead Welcome to Community Watch Live chat. My name is Ryan. How may I help you? jiglo1 Hello, i'm registering my disgust at you removing honest feedback that I left for a seller. jiglo1 How can ebay remove buyers feedback when it is genuine and honest? Ryan Kingshead Thanks for contacting us in relation to your concern about feedback. Ryan Kingshead In order to help you with this matter I need to transfer you to one of my colleagues in specialist team who can discuss the matter with you. Would you mind waiting while I transfer you? jiglo1 What is the point of feedback if not to reflect an experience jiglo1 No, that's fine Ryan Kingshead Please stay online while I transfer this chat. Ryan Kingshead Has transfered you to:Victoria Nolan Victoria Nolan Welcome to eBay Live Help. My name is Victoria. Please give me a moment as I review what you have discussed with the previous representative. jiglo1 OK Victoria Nolan Hello James. I am sorry to hear that the feedback you have left has been removed. Victoria Nolan May I have the item number so that I could check it for you? jiglo1 One moment jiglo1 I'm trying to locate it jiglo1 It's the Shure carts, but I can't seem to find the id number Victoria Nolan That's okay. I'll do my best to help you. Please bear with me for 1-2 minutes while I check this for you. jiglo1 251272688190 jiglo1 the item stated ''Royal Mail 1st class signed for'' with an estimated delivery date of the following saturday, but the seller used an alternative postal service that took 5 days longer jiglo1 So to be fair I left neutral, instead of taking the correct course of action and leaving a negative jiglo1 because afterall the descriptio wasn't as described jiglo1 So how can my feedback reflecting this be removed? Victoria Nolan Thank you for waiting, James. I've looked into your concern and the feedback was automatically removed by our system as the seller won the case you have filed against them. jiglo1 But the seller won the case because the items eventually turned up. Not because he was accurate with his description and that can't be fair Victoria Nolan I understand your insight about that, James. However, since they have won the case, any feedback for the transaction will be removed. jiglo1 i also should state that the case should have been closed upon me receiving the item and I acknowledged that the item finally turned up, but that doesn't give the seller the right to dupe customers with an unfair advantage thanks to ebay's policy of removing subsequent feedback jiglo1 If this is how ebay works then it's my duty as a more clued up member of public to raise this concern with others, seeing as what it seems that you're suggesting is for ebay to then turn a blind eye jiglo1 how can customers make informed choices if ebay is partaking in this practice? jiglo1 It goes against the ethos of honest feedback Victoria Nolan Please be assured that we are not taking sides, James. Seller won the case, and with this, the feedback was removed by the system. jiglo1 Ah, but you have taken sides, with the seller. jiglo1 Purely because you've removed my right as a buyer to leave honest feedback Victoria Nolan I know where you are coming from with this matter, James. jiglo1 I only posted the truth, that the seller claimed royal mail 1st class and instead used an alternate cheaper method of postage jiglo1 Therefore giving himself an unfair selling advantage Victoria Nolan I understand. However, once a feedback has been removed, there Victoria Nolan *there's no way we can have it reinstated. jiglo1 But i'm telling you that your system is flawed and displays a bias, and unfair in instance. By not letting me leave honest feedback, you're effectively allowing other buyers to get into the same situation as I did jiglo1 I welcome a copy of this transaction too jiglo1 I can post this on facebook, various forums and to Watchdog Victoria Nolan Yes James. You will be sent a copy of this transcript to your inbox. jiglo1 Hopefully this will change things and make ebay a much more honest experience for all, not penalising buyers and sellers that are more genuine jiglo1 And the seller has carried on with his pretense jiglo1 Claiming Royal mail 1st Class jiglo1 Even though he admitted in the dispute that he couldn't use that method anymore, because it was too expensive jiglo1 So ebay has handed the seller an invite to continue making claims he cannot keep jiglo1 It's wrong jiglo1 My feedback could have warned potential customers jiglo1 But your system failed Victoria Nolan I am sorry if you feel that way, James. I believe I have already informed you why your feedback has been removed. Victoria Nolan If you do not have any other issues aside from this, I will need to close the session now. Victoria Nolan I'm glad I've assisted you today. Thank you for using eBay Live Help. Take good care and have a great day ahead. jiglo1 OK, do what you have to Chat Session Ended, Goodbye. (5010) [/QUOTE]
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