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Message: <blockquote data-quote="Jiglo" data-source="post: 845209" data-attributes="member: 3953">Update:My bill has gone up from £61.64 to £85.04 despite not being contacted by someone from Virgin (as mentioned in the terms when making an enquiry) to discuss this <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad    :mad:" loading="lazy" data-shortname=":mad:" />Rang up customer services and lo and behold i'm put through to a call centre in India (fuck you St Sir Richard Branson for getting rid of British jobs) :|I informed her that they hadn't followed the correct procedure and she then offered to refund my bill and drop the service down to 30Mb (the lowest they can drop it to apparently) and reset the tariff back to the previous amount. I waited a good few minutes while she sorted that and she then told me she'd now done that and i'll be getting a refund on my next bill. I asked why I wasn't getting it on this bill as they had made the mistake not me and she then informed that she couldn't make 2 changes to the billing procedure. I'll have to be charged at the higher rate and then wait a month. I seemed to be getting fobbed off so i'm not happy, plus I want to make the switch to Sky now, knowing that I probably wont end up getting the refund as i'm unlikely to be a customer next month.It stinks!</blockquote>

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