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<blockquote data-quote="Chris Martin" data-source="post: 802069" data-attributes="member: 8691"><p>This is a copy of the email I recieved after they had been trying to sort it for 2 weeks... ...</p><p><strong>Hello,</strong></p><p><strong>Thank you for contacting MediaFire. We would like to thank you for your patience and willingness to assist us in troubleshooting the uploading issue that you are currently experiencing. After much research and troubleshooting our Technical Team has come to the conclusion that there have been some changes made by your ISP Virgin Media. We have received numerous complaints from users such as yourself that are experiencing the same frustration as you are and all are customers of Virgin Media.</strong></p><p><strong></strong></p><p><strong>We would like you to know that we have attempted to contact Virgin Media and have received no response. We would suggest that you contact your provider. You can call Virgin Media (from your Virgin Media Phone by dialing 151 or) at 0845 454 1111 and tell them you are not happy that this issue is occurring.</strong></p><p><strong></strong></p><p><strong>Hearing from customers may help expedite the process of us working with them to resolve the matter.</strong></p><p><strong></strong></p><p><strong>Again, we thank you for your patience in this matter and look forward to a long working relationship with you.</strong></p><p><strong></strong></p><p><strong>Best Regards,</strong></p><p><strong></strong></p><p><strong>Andrea,</strong></p><p><strong>The Mediafire Team</strong></p><p></p><p>I then sent them details of other peeps having problems. I googled "having problems uploading to Mediafire" and found loads of blogs and websites with peeps having problems. I also asked them if this issue was ever going to be resolved and am I ever going to be able to use Mediafire ever again. This is their reply... ... </p><p></p><p><strong>Hi Mr Martin,</strong></p><p><strong></strong></p><p><strong>At this point we have troubleshooted the issue from all angles. Normally the error you are receiving is a rare isolated error that may occur once but when attempting to upload the file or a different file again within a short period of time will usually not re-occur.</strong></p><p><strong></strong></p><p><strong>In this particular instance, we have number one narrowed down this error occuring among clients in the United Kingdom. This was why we asked for trace routes so we could attempt to isolate where the error was occuring. We also perform our own testing as well. We found out that the vast majority of users experiencing this particular error were customers of Virgin Media. We have also had a few other clients with different ISPs have the same error. However, they are all located in the UK and in the same IP range. This was why we suggested that they contact their ISP as well.</strong></p><p><strong></strong></p><p><strong>Until Virgin Media is able to look at the issue and possibly be willing to contact us with any additional details regarding any issues on their end, unfortunately there is not much that we are able to do. We spent over a week trying to resolve the error and was unsuccessful in doing so. I have worked with our technical team for quite some time. They are very diligent in what they do and are normally able to repair errors in a very timely fashion if it is an error on our end. We made every effort to resolve this issue and to find the nature of the cause. Unfortunately the cause of the error is with your ISP which will cause more delay in resolving the issue. We apologize for this inconveniece and recommend that you speak directly with your ISP technical division for furhter assistance.</strong></p><p><strong></strong></p><p><strong>Best Regards,</strong></p><p><strong>Karen</strong></p><p><strong>The MediaFire Team</strong></p><p></p><p></p><p><img src="/styles/default/xenforo/smilies/classics/spiny.gif" class="smilie" loading="lazy" alt=":turn:" title="zturn :turn:" data-shortname=":turn:" /></p></blockquote><p></p>
[QUOTE="Chris Martin, post: 802069, member: 8691"] This is a copy of the email I recieved after they had been trying to sort it for 2 weeks... ... [B]Hello, Thank you for contacting MediaFire. We would like to thank you for your patience and willingness to assist us in troubleshooting the uploading issue that you are currently experiencing. After much research and troubleshooting our Technical Team has come to the conclusion that there have been some changes made by your ISP Virgin Media. We have received numerous complaints from users such as yourself that are experiencing the same frustration as you are and all are customers of Virgin Media. We would like you to know that we have attempted to contact Virgin Media and have received no response. We would suggest that you contact your provider. You can call Virgin Media (from your Virgin Media Phone by dialing 151 or) at 0845 454 1111 and tell them you are not happy that this issue is occurring. Hearing from customers may help expedite the process of us working with them to resolve the matter. Again, we thank you for your patience in this matter and look forward to a long working relationship with you. Best Regards, Andrea, The Mediafire Team[/B] I then sent them details of other peeps having problems. I googled "having problems uploading to Mediafire" and found loads of blogs and websites with peeps having problems. I also asked them if this issue was ever going to be resolved and am I ever going to be able to use Mediafire ever again. This is their reply... ... [B]Hi Mr Martin, At this point we have troubleshooted the issue from all angles. Normally the error you are receiving is a rare isolated error that may occur once but when attempting to upload the file or a different file again within a short period of time will usually not re-occur. In this particular instance, we have number one narrowed down this error occuring among clients in the United Kingdom. This was why we asked for trace routes so we could attempt to isolate where the error was occuring. We also perform our own testing as well. We found out that the vast majority of users experiencing this particular error were customers of Virgin Media. We have also had a few other clients with different ISPs have the same error. However, they are all located in the UK and in the same IP range. This was why we suggested that they contact their ISP as well. Until Virgin Media is able to look at the issue and possibly be willing to contact us with any additional details regarding any issues on their end, unfortunately there is not much that we are able to do. We spent over a week trying to resolve the error and was unsuccessful in doing so. I have worked with our technical team for quite some time. They are very diligent in what they do and are normally able to repair errors in a very timely fashion if it is an error on our end. We made every effort to resolve this issue and to find the nature of the cause. Unfortunately the cause of the error is with your ISP which will cause more delay in resolving the issue. We apologize for this inconveniece and recommend that you speak directly with your ISP technical division for furhter assistance. Best Regards, Karen The MediaFire Team[/B] :turn: [/QUOTE]
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