I've ordered the same thing. I've had e-mails from Rachel as you say but also Matt, once saying they had a problem with the new distributor then saying the address was incomplete and it was returned to sender!
It's been 5 days since they replied to any e-mail, just seems a bit out of place.
I'll try contacting them on FB as you mentioned.
I've got no problem with waiting months for it to arrive, just wanna know it will get here at some point.
Cheers for the heads up anyway man, appreciated.