Call Centres In India...............
- Thread starter GemGem
- Start date
sirius said:
Do you not think one of the reasons for call centres and manufacturing being moved to asia etc is due to the fact that western markets/people within those markets are becoming more and consumer demanding and price driven?
think about that when you buy your baby clothes for £1.50 at asda next time. If you wanted to stop it, you wouldnt buy products from those countries.
Seeing as you are intent on dragging up old arguments in an attempt to slur me, you will find somewhere that I AGREE with you there wholeheartedly. Id love to buy goods made here and support our manufacturing and product base, please tell me where I can easily find these goods.
All I am pointing out in this debate is that this IS happening and it is something we should ALL be worried about, no matter who you are. I feel you are now reading between the lines and making issues where there wasnt intention to in previous posts, some of which I have already appoligised for and readjusted my stance upon.
Sirius.
All I am pointing out in this debate is that this IS happening and it is something we should ALL be worried about, no matter who you are. I feel you are now reading between the lines and making issues where there wasnt intention to in previous posts, some of which I have already appoligised for and readjusted my stance upon.
Sirius.
sirius said:
Why would me bringing posts by you back on this board with comments and issues that you have raised slur you?
wildpitch said:
As stated before, he raises his points in a more literary fashion than some of his peers with similar beliefs.
I think its crap for our economy that they are moving the call centers out of this country, its the customer that suffers everytime.
I remember radio1 or ITV not sure which did a test on 118 118 and phoned up for Manchester United Football club, they were asked the following questions:-
Where is the company based ?
What does the company do ?
When your paying a high price for a phone service the last thing you want is to be on the phone longer than you have too and these foreign people dont have a clue about this country, I mena who doesnt know what Manchester United does ????? Even if you dont follow football, you know where they are and what they do.
I hate having to talk to people from foreign countries about problems I might be having as they simply dont understand what im talking about
I phone Sky up cause id changed phones from BT to sky cause it was cheaper billing, however I wasnt getting an Itemised bill just a statment of how much I owed. I called up spoke to an indian woman who said she would sort it she sent me out another statment no itemised bill, so I phoned again, 2 phone calls twice the cost and got another Indian, same problem she didnt understand and yet again I got just a statement and no itemised bill. 3rd time lucky, yet another phone call this time someone english, problem sorted in under 1 minute and job done.
Thats 3 phone calls which took in total about 10 - 15 minutes at a cost to me, to sort somthing that should have never been a problem in the first place and could have been sorted in under 1 minute if I'd have got someone English
I remember radio1 or ITV not sure which did a test on 118 118 and phoned up for Manchester United Football club, they were asked the following questions:-
Where is the company based ?
What does the company do ?
When your paying a high price for a phone service the last thing you want is to be on the phone longer than you have too and these foreign people dont have a clue about this country, I mena who doesnt know what Manchester United does ????? Even if you dont follow football, you know where they are and what they do.
I hate having to talk to people from foreign countries about problems I might be having as they simply dont understand what im talking about
I phone Sky up cause id changed phones from BT to sky cause it was cheaper billing, however I wasnt getting an Itemised bill just a statment of how much I owed. I called up spoke to an indian woman who said she would sort it she sent me out another statment no itemised bill, so I phoned again, 2 phone calls twice the cost and got another Indian, same problem she didnt understand and yet again I got just a statement and no itemised bill. 3rd time lucky, yet another phone call this time someone english, problem sorted in under 1 minute and job done.
Thats 3 phone calls which took in total about 10 - 15 minutes at a cost to me, to sort somthing that should have never been a problem in the first place and could have been sorted in under 1 minute if I'd have got someone English
i phoned up on ov my visa card company that is based in india to get the whole lot paid off cos i had the money!
left it 3 working days then i had quiet a bit ov money in the bank so i started spending it not knowing that the stupid indian women on the other end took my debit card number down wrong after she asked me 4 it about 4 times
my lesson learnt go in to the bank 2 pay ur bills
left it 3 working days then i had quiet a bit ov money in the bank so i started spending it not knowing that the stupid indian women on the other end took my debit card number down wrong after she asked me 4 it about 4 times
my lesson learnt go in to the bank 2 pay ur bills
Shooms
Active member
- Jul 18, 2001
- 17,768
- 23
- 27
- 53
this gets on my tits, I once had to ring BT (now this was in the UK) up about our BT vision and after 45 mins of trying to follow instructions and get it working again, I was getting rather pissed off as the convo wasn't going well
I then had to pass the phone over to the missis as the guy on the other end of the phone said to me 'speak in a language I understand'
Cheeky bastid, lol. After 1 an 1/2 hours he finally turned round and said yeah your receivers are broke we'll send some new ones out!! lol
It pisses me off more that my job is more probably being outsourced to India in August. Cnuts.
Job interview tomorrow though so heres hoping
Job interview tomorrow though so heres hoping
